Deskripsi pekerjaan Client Advisory Aspire Consulting Services
# CLIENT ADVISORY EXECUTIVE — LEVEL 1.1
**PT Aspire Consulting Services**
Strategic Advisory, Compliance & Corporate Services — Indonesia Entry & Growth Specialists
**Department:** Client Advisory
**Level:** 1.1 — Entry Level
**Employment:** Full-Time
**Working Hours:** 10:00–19:00
**Work Location:** Aspire Consulting Services Regional Office
**Initial Assessment:** Up to 3 months, subject to the applicable employment arrangement
## ABOUT THE ROLE
Aspire Consulting Services is looking for a **Client Advisory Executive — Level 1.1** to support our Client Advisory Department.
This role acts as one of the main communication and coordination points between our clients and Aspire's internal teams.
You will help understand client requirements, organize client information, prepare initial advisory documentation, coordinate internal follow-ups, monitor ongoing client matters, and ensure clients receive clear and professional communication throughout their engagement with Aspire.
This is **not primarily a sales role**. The focus is client handling, advisory support, coordination, documentation, and service delivery.
## KEY RESPONSIBILITIES
* Communicate professionally with existing and prospective clients through WhatsApp, email, calls, meetings, and other approved channels.
* Assist in conducting and documenting client Needs Analysis.
* Understand the client's condition, objectives, requirements, and requested services.
* Prepare meeting notes, client summaries, follow-up points, and internal instructions.
* Assist in preparing proposals, quotations, client service documentation, and related Client Advisory documents using Aspire templates.
* Coordinate client requirements with Corporate Services, Consulting, Administration, Commercial, and other relevant departments.
* Follow up with clients regarding required information, documents, approvals, invoices, and outstanding actions.
* Maintain accurate client records and update the status of ongoing client matters.
* Monitor deadlines, commitments, and next actions for assigned clients.
* Ensure client communications are clear, accurate, professional, and consistent with Aspire standards.
* Escalate regulatory, technical, legal, tax, immigration, accounting, or other specialist questions to the appropriate Aspire team rather than providing unsupported advice.
* Maintain strict confidentiality regarding client, company, financial, corporate, and personal information.
* Support Client Advisory reporting and assigned departmental KPIs.
## PERFORMANCE EXPECTATIONS
Performance will be assessed based on measurable factors including:
**Client Responsiveness**
Client messages and assigned follow-ups are handled within the required service timeframe.
**Accuracy**
Client information, meeting notes, documents, and internal instructions are recorded correctly with minimal avoidable errors.
**Follow-Up Control**
Outstanding documents, approvals, payments, and client actions are actively monitored.
**Documentation Discipline**
Required client records and supporting documents are properly maintained.
**Proposal & Advisory Support**
Assigned drafts and Client Advisory documentation are completed within internal deadlines.
**Client Experience**
Communication remains professional, clear, helpful, and solution-oriented.
**Internal Coordination**
Client matters are properly communicated and handed over to the correct department.
**Discipline & Reliability**
Attendance, punctuality, reporting, confidentiality, and compliance with company procedures are maintained.
Technical knowledge and specialist work will be evaluated separately by the relevant Direct Supervisor.
## QUALIFICATIONS
We are looking for candidates who:
* Hold at least a Diploma or Bachelor's Degree; fresh graduates are welcome to apply.
* Have strong communication and interpersonal skills.
* Are comfortable communicating with Indonesian and international clients.
* Have good written and spoken **Bahasa Indonesia and English**.
* Are organized and able to manage multiple client matters simultaneously.
* Have strong attention to detail and document accuracy.
* Are comfortable using Google Workspace, Microsoft Office, spreadsheets, email, WhatsApp, and online working tools.
* Can prepare professional written communication and basic business documents.
* Are willing to learn about business advisory, company establishment, licensing, immigration, tax, compliance, corporate services, and related professional services.
* Understand the importance of confidentiality and professional conduct.
* Can work independently while following structured workflows and supervisor instructions.
* Are proactive in following up instead of waiting for problems to escalate.
* Are willing to work in a performance-driven professional environment.
Previous experience in **client services, customer relations, consulting, legal services, corporate services, banking, hospitality, administration, account management, or professional services** is an advantage but not mandatory.
## CAREER LEVEL
This vacancy is for **Client Advisory Level 1.1**, suitable for candidates beginning their professional career in advisory and client services.
Career progression will depend on demonstrated capability, measurable performance, responsibility level, client handling ability, business knowledge, and contribution to Aspire.
## COMPENSATION
Initial compensation follows the **Aspire Level 1.1 compensation structure**.
For the initial assessment period, the starting remuneration is **IDR 3,000,000 per month**, subject to the applicable employment arrangement, attendance requirements, and company policy.
Additional Education, Experience, or Hierarchy Allowances are **not automatic** and may only be provided where applicable, relevant to the role, supported by verified documentation, and approved by Management.
Performance-related bonuses may apply according to Aspire's applicable KPI and bonus structure.
## WHAT YOU WILL LEARN
The successful candidate will gain exposure to real client matters involving:
Company establishment and corporate changes
Business licensing and OSS
Investment and PMA matters
Immigration and expatriate services
Tax and accounting coordination
People and workforce compliance
Business advisory and market-entry projects
Client relationship management
Professional proposal and advisory preparation
## ABOUT ASPIRE
PT Aspire Consulting Services is a boutique consulting firm providing **Strategic Advisory, Compliance & Corporate Services** to Indonesian and international entrepreneurs, companies, investors, and business leaders.
We work across regional offices including **Bali, Jakarta, and Batam**, supporting clients from business entry and establishment through compliance, corporate execution, growth, and strategic advisory.
**You Won't Walk Alone™**
