Job description for Chăm Sóc Khách Hàng Ca Đêm - Onsite - Lương Cứng 15-17M/Tháng at Công ty TNHH Các Giải Pháp Softel
● Focus on Customer Support.
● Manage a volume of calls / emails / chats with knowledge and efficiency.
● Identify and address customer needs, with a goal of total satisfaction.
● Completes reports of calls and other data accurately and on time.
● Refer issues and questions to managers if necessary.
- REQUIREMENT:
● Minimum education: High School Diploma (Grade 12). A Bachelor's/Diploma Degree is a plus.
● Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).
● Customer service experience is a plus, Softel still welcomes freshers, and you would be trained
in the professional US policy program from the beginning.
● Willing to work night shifts (Chat/Call positions).
● Able to work on public holidays and during Tet when required.
● Basic computer skills (Outlook, Word, Excel).
● Good communication, multitasking, and problem-solving skills.
- BENEFIT PACKAGE:
● Probation period: 2 months.
● The training programs at the beginning are about soft skills in customer service, US
telecommunications laws, welfare policies, and work processes of the US Government.
● 12 days of annual leave, 11 public holidays, pay insurance according to Vietnamese labor law,
and participation in classy internal activities of the company.
● Receive union benefits such as: Representative's birthday, International Women's Day, Funeral
support money, sick visits, maternity support,...
● 100% of Customers are in the US, and the company environment uses and improves English
well.
● Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR,
Customer Service QA, Customer Service Coach/Team Lead, and Customer Service
Supervisor, Manager, and Director.
● Career Prospect: Opportunity to transfer to other positions or departments depending on your
prospective capabilities.
● Rotation Opportunities to US Headquarters: Top performers can rotate to our US
headquarters for valuable experience and exposure.
● The company is fully equipped with office equipment and lockers, so employees do not need to
bring personal items such as laptops or headphones to work. In addition, the company also has
health supplements for night shift employees such as functional foods, imported fresh fruits,
convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea
maker, microwave, refrigerator,...
● Working with major carriers in the US.
