Deskripsi pekerjaan Captain Floor (Bumi Aki Heritage Bandung) PT Bumi Aki Boga
As a Captain in restaurant service, you're responsible for orchestrating the dining experience with precision and finesse. Your duties include:
1. Team Leadership: Directing and guiding the service staff to ensure efficient and courteous customer service.
2. Guest Interaction: Welcoming guests, managing reservations, and resolving any issues or concerns promptly.
3. Order Management: Taking orders accurately, ensuring timely delivery from the kitchen, and maintaining quality standards.
4. Menu Expertise: Having a thorough understanding of the menu to make recommendations and answer customer inquiries.
5. Training and Development: Training new staff, providing ongoing coaching, and maintaining high service standards.
6. Operational Oversight: Ensuring cleanliness, organization, and adherence to health and safety regulations.
7. Sales and Upselling: Promoting specials and additional items to enhance the dining experience and increase revenue.
8. Problem Solving: Addressing customer complaints or operational challenges effectively and professionally.
