Deskripsi pekerjaan Call Center English (Banking) PT. Transcosmos Indonesia
Job Description:
- Handle customer inquiries, requests, and complaints through telephone calls.
- Provide appropriate solutions and follow up on each case in accordance with the applicable SLA.
- Accurately document every customer interaction in the system.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Comply with SOPs, company policies, and service quality standards.
- Contribute to maintaining customer satisfaction and achieving team performance targets.
Qualifications:
- Minimum Bachelor’s Degree (S1) with a minimum GPA of 3.00.
- Previous experience as a Banking Call Center Agent is required.
- Familiar with Salesforce or other CRM systems.
- Willing to work on a 24/7 shift schedule.
- Willing to be placed in BSD, Tangerang, or Jakarta.
- Available to join immediately
