butler

Pre-Arrival

• Collaborate with the Guest Relations Officer to gather information about guest preferences and requirements for their stay (such as dietary restrictions, preferred amenities, celebration arrangements).

• Stock the villa with requested groceries, beverages, and other essentials.

• Prepare the villa according to guest preferences, ensuring a welcoming and comfortable environment.

Guest Arrival

• Warmly greet guests upon arrival and assist with luggage

• Conduct a comprehensive villa orientation, highlighting amenities, appliances, entertainment systems, and safety features.

• Offer refreshments and ensure guests feel comfortable and settled in

Guest Service During Stay

• Anticipate guest needs and proactively offer assistance.

• Provide personalized service, catering to individual preferences and requests (unpacking luggage, preparing baths, drawing curtains etc).

• Arrange in-villa services such as spa treatments, private chefs, or activity bookings.

• Serve meals and beverages with exceptional presentation and attentiveness.

• Maintain a clean and organized environment, attending to daily tidying and turndown service

• Handle guest requests regarding temperature control, lighting, and audio-visual equipment, etc.

• Coordinate with housekeeping and maintenance staff to ensure seamless service delivery.

• Arrange transportation and guest reservations as needed.

• Offer local recommendations and assist guests in planning their itinerary

• Discreetly handle guest concerns and complaints, striving for resolutions that exceed expectations.