Deskripsi pekerjaan Business Process Analyst Celerates
Requirements:
- Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, Management, or a related field.
- Minimum 2–3 years of experience as a Business Process Analyst, Business Analyst, System Analyst, or similar role.
- Strong understanding of business process analysis, requirements gathering, and process improvement.
- Experience preparing business requirements documents (BRD), user stories, acceptance criteria, and process flows.
- Familiar with CRM, customer journey, omnichannel processes, and customer engagement.
- Familiar with SQL, Excel, data analysis tools, and process documentation tools such as Jira, Confluence, Draw.io, or Visio.
- Understanding of Agile, Scrum, Waterfall, or hybrid methodologies.
- Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work effectively with business and technical teams.
