Aviation Service Quality Specialist — Qatar Airways

About the Role

Qatar Airways is seeking a detail-oriented and quality-driven professional to ensure that service delivery, aircraft cabin cleanliness, presentation, and customer experience consistently meet the company's standards.

In this role, you will conduct quality inspections across aircraft and terminal areas, assess the customer experience, document findings, and collaborate with operational teams to ensure compliance with established service standards.

Key Responsibilities:

• Conduct quality inspections to assess aircraft cabin conditions, cleanliness, presentation, and overall customer experience.
• Carry out inspections across aircraft and terminal areas, including airside facilities.
• Ensure that service delivery meets established quality standards and applicable requirements.
• Accurately document inspection findings and prepare reports highlighting non-compliance issues and areas for improvement.
• Coordinate with cabin operations teams, customer-facing personnel, and management to address inspection findings and ensure appropriate follow-up.
• Provide recommendations to enhance service quality and maintain consistency across operational standards.

Required Qualifications:

• Minimum of a high school diploma or equivalent.
• At least two years of relevant work experience, preferably in Customer Experience or Product Quality within the hospitality industry.
• Proficiency in English.
• A good understanding of customer service principles and service quality standards.
• Ability to conduct inspections and quality audits and identify deviations from established standards.
• Strong reporting skills, with the ability to prepare clear, structured, and accurate reports.
• Excellent communication, teamwork, and cross-functional coordination skills.
• Ability to guide and provide direction to team members.

Preferred Qualifications:

• At least one year of experience in airline service quality or airline quality management, particularly in customer and passenger experience.
• Knowledge of quality auditing processes and product and service quality assessment.
• Familiarity with quality management systems in the hospitality industry.

Why This Role Matters

This role is essential to maintaining Qatar Airways' high service standards through quality inspections, issue identification, and coordination of improvement initiatives. Your work will help deliver a consistent passenger experience while ensuring operational standards are upheld across various airline service touchpoints.Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards.