Job description for Associate Implementation Consultant (HCM) at Openway Vietnam Company Limited
Associate Implementation Consultant (Support Team)
RESPONSIBILITY
o Opportunity to participate in the implementation of projects at top banks in Vietnam
o Receive training on technology and business processes related to the Payment sector
o Perform daily customer support tasks for assigned clients within the scope of warranty/maintenance contracts
o Responsible for assisting customers in system compliance upgrade projects
o Support clients in periodic compliance testing with international card organizations
o Participate in implementation projects for clients and complete assigned tasks according to each project
o Develop and maintain knowledge of company products, integrations, applications, and services, as well as those of competitors
o Install and configure OpenWay software at customer sites; provide on-site training; perform troubleshooting and bug fixes
o Be part of a project team responsible for all project management and technical issues
o Monitor technical issues and conduct troubleshooting
o Ensure adherence to troubleshooting procedures and protocols
o Address customer inquiries related to the service system
REQUIREMENTS
o Bachelor’s degree with a focus on Computer Science, Engineering or IT related field
o 0-2 years of experience within FinTech, Software Engineer and IT related businesses
o Possess knowledge of Java, JavaScript and PL/SQL
o Highly goal driven and worked well in fast paced environments
o Pay strong attention to detail and deliver work that is of a high standard
o Excellent written and verbal communication skills.
o Enjoy finding creative solutions to problems
BENEFITS
o Up to $1000, negotiable salary rate for experience candidates.
o Bonus performance according to company and individual performance
o Health Insurance package for spouse and children
o Health Allowance: $250/year
o Travel Allowance: domestic $40/day or overseas $75/day
o Laptop is provided
o 14-day annual leaves, holidays based on Vietnam labor law
o Various snacks and drinks in our bar
o Happy hour, birthday party, Team building activities
INTERVIEW PROCESS
1. Screen CV
2. English & technical test
3. Interview with line manager
4. Offer & Onboard
