Deskripsi pekerjaan Application Support Engineer PT Metalogix Infolink Persada
Application Support job desc :
1. Incident Management
a. Receive and respond customer complaints or system alerts
b. Recover systems or services as soon as possible if any errors or downtime
c. Create and mainten tickets via CRM tools
2. Troubleshooting
a. Analyze logs, databases, or APIs
b. Find root causes
c. Work with developers, QCs or R&D team if needed
3. Change & Release Management
a. Support deployments or updates
b. Monitor and verify system after release
c. Rollback if something goes wrong after release
4. Preventive Maintenance
a. System maintenance (Health Check)
b. Database maintenance (Database Cut)
c. Upgrade version or patches
5. Customer Support
a. Help customers with issues or questions
b. Guide customers on how to use the system
c. Customer training and educating
6. Documentation
a. Create root cause analysis documents
b. Create troubleshooting guides
c. Create runbooks or SOPs
