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Agent Contact Center

Rp5.000.000 - 5.800.000/Bulan
Penuh Waktu · Kerja di lokasi
Minimal Diploma (D1 - D4)
1 - 3 tahun pengalaman
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Persyaratan

Kerja di lokasi
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)

Skills

Call Center

Customer Service

Customer Relationship Management

Communication Skills

Benefit Kerja

Health Insurance

THR

Work Insurance

Loker ini dikelola oleh

RP
Recruitment PT Indotruck Utama

Deskripsi pekerjaan Agent Contact Center PT Indotruck Utama

Deskripsi Pekerjaan:

  • Menerima enquiry dari customer internal dan external baik melalui telepon, email, sosial media, dan direct request
  • Memberikan informasi dasar apabila muncul enquiry berupa pertanyaan langsung dari customer
  • Melakukan input dan update data atas enquiry yang diterima melalui sistem yang ada
  • Melaporan dan menghubungi PIC Cabang bilamana ada muncul enquiry dari customer
  • Follow up ke pihak terkait (PIC Cabang dan Dept. Head) bilamana tidak ada update atas laporan enquiry dalam waktu 1x24 jam
  • Upload materi promosi / informasi berita melalui Whatsapp Blast
Tentang Perusahaan
PT Indotruck Utama
501 - 1000 karyawan

Company Overview

PT Indotruck Utama is the subsidiary of Indomobil Group, one of the largest automotive distributor and manufacturer in Indonesia. We offer reliable and high quality ranges of product in Volvo Construction Equipment, Volvo Trucks, Volvo Buses.

Milestone:

  • 1988 Established on June 1988 as Volvo Trucks Distributor for all Indonesia, excluding Kalimantan.
  • 2011 Appointed as the dealer for Volvo Construction Equipment: for the area of Sumatra, Java, Bali, Nusa Tenggara and Papua.
  • 2017 Appointed as sole Volvo busses dealer in Indonesia.
  • 2020 Appointed as sole Dealer of Volvo Construction Equipment & SDLG in Indonesia
  • 2021 Has Silver Award, "Volvo Dealer Services Excellent Program form Volvo". On the other side, we won "the Excavator Excellent Sales Performance Award" form SDLG.
  • 2022 Standart & Fullfiled the requirements by VCE to be a fully compliant supplier of Volvo Certified Rebuild. Has Blue Award, " Volvo Dealer Services Excellent Program from Volvo".
  • 2023 "The Best Partnership Performance Plant Category", workshop period in April 2023 from Adaro Energy. "Best Green Project Implementation", Dealer Green Challenge form Volvo Distribution Center Balikpapan. "Execellent Service Performance Award", from SDLG.

After Sales Service

PT Indotruck Utama is committed to provide world-class after sales service to customers in any operational sector such like mining, forestry, agriculture, high way transportation, oil & gas distribution, port operations and many other industries. We are very confident on our products and invest a great deal of our time and effort to satisfy our customers by obtaining optimum availability and productivity that will maximize the Return on Investment of the equipments. Following the delivery of equipments, the customer is entitled to enjoy a full range of after sales support provided by our branches and representative offices.
Today, PT Indotruck Utama has broadend its sales & service network throughout Indonesia, backed up by reliable and unbeatable after sales service support that provides International-certified technicians, fully equipped workshop, mobile service cars, extensive spare parts supply network, wide range of exchange components, training programes and choices of flexible service agreements.

  • Our Specific Service Support
  • Customer Service Agreement
  • Warranty Support
  • Regular Support Maintenance & Service
  • Technical consultancy program
  • Mobile Service Truck (VAS)
  • Service Package
Alamat kantor

Jl Raya Cakung Cilincing Kav 3A Semper Timur, Jakarta Utara

Tips Aman Cari Kerja

Pemberi kerja yang benar tidak akan meminta akun Telegram, top-ups atau pembayaran dalam bentuk apapun. Jangan berikan kontak pribadi, informasi bank, maupun kartu kredit kamu.

Pelajari Selengkapnya

Agent Contact Center