Deskripsi pekerjaan Admin Customer Service Labelbox Packaging Indonesia
About Labelbox
Labelbox Packaging Indonesia is a trusted partner for food and beverage brands in delivering high-quality packaging solutions. Since 2015, we have been committed to helping F&B businesses appear more professional, appealing, and competitive in the market.
Through functional, innovative, and value-driven designs, Labelbox empowers brands to build a strong identity while creating the best experience for their customers.
Key Responsibilities:
Build and maintain strong relationships with customers, acting as their primary point of contact.
Understand customer needs related to packaging and provide appropriate product solutions.
Manage customer inquiries regarding products, pricing, availability, and order status.
Coordinate with internal teams (production, design, sales, finance) to ensure accurate and timely order processing.
Communicate proactively with customers on order progress, delivery updates, and any changes.
Handle order administration, including data entry, invoicing, revisions, and payment follow-ups.
Resolve customer complaints promptly and provide effective solutions to maintain satisfaction.
Support the sales team with follow-ups and customer communication as needed.
Prepare reports on customer service performance and feedback for improvement.
Requirements:
Minimum education: High School graduate (Diploma or higher education is a plus).
Previous experience in Customer Service, Sales Administration, or Order Management is an advantage.
Strong communication skills with a friendly and customer-focused approach.
Detail-oriented and accurate in managing administrative tasks and records.
Ability to work effectively with cross-functional teams.
Proactive, fast learner with a problem-solving mindset.
Proficient in Microsoft Office or Google Workspace tools.
Comfortable working under deadlines and handling multiple priorities.
