Deskripsi pekerjaan Admin & Customer Service Marlupi Dance Academy
WE ARE HIRING
Admin & Customer Service
Marlupi Dance Academy
Marlupi Dance Academy is looking for a responsible, friendly, and responsive Admin & Customer Service to join our team.
The position will be responsible for managing Marlupi’s official WhatsApp, assisting students and parents, handling inquiries, and supporting day-to-day administration.
JOB DESCRIPTION
* Manage and respond to messages through Marlupi’s official WhatsApp.
* Serve as the first point of contact for students, parents, and prospective students.
* Provide accurate information regarding classes, schedules, programs, fees, trial classes, registration, and school activities.
* Handle customer inquiries and complaints in a friendly, professional, and solution-oriented manner.
* Assist with new student registration and administrative processes.
* Follow up with prospective students and trial class participants.
* Coordinate with teachers, branch teams, academic, finance, and management when necessary.
* Keep customer and student information organized and up to date.
* Ensure all WhatsApp inquiries are responded to and properly followed up.
* Maintain a professional and consistent communication style that represents the Marlupi brand.
* Handle confidential student, parent, and internal school information responsibly.
* Prepare simple administrative reports and follow-up records when required.
QUALIFICATIONS
* Minimum Diploma or Bachelor’s degree.
* Previous experience in Customer Service, Administration, Receptionist, or similar roles is preferred.
* Excellent written and verbal communication skills.
* Fast response, proactive, and comfortable handling multiple conversations at once.
* Friendly, patient, and customer-oriented personality.
* Good attention to detail and strong administrative skills.
* Comfortable using WhatsApp/WhatsApp Business, Google Workspace, Microsoft Office, and basic digital tools.
* Able to communicate professionally in Bahasa Indonesia; English proficiency is a plus.
* Able to work independently as well as part of a team.
* Able to handle customer complaints calmly and professionally.
* Responsible, reliable, organized, and able to follow SOPs.
* Experience in a dance school, education, hospitality, or service industry is a plus.
WE ARE LOOKING FOR SOMEONE WHO IS
Friendly • Responsive • Organized • Detail-Oriented • Proactive • Professional • Customer-Focused
Most importantly, you should enjoy helping people and creating a positive experience for our students and parents.
Location: Jakarta Barat
Working Hours: 9am - 6pm
Employment Type: Full-time
Salary: 4.500.000 - 5.000.000 IDR
