Admin & Call Center Specialist (Water Purifier Retail) (#708)

This role requires the candidate to work in Jakarta Barat, Indonesia.

Client Overview:

Our client is a multinational consumer electronics company specializing in water purification systems, air treatment solutions, and household appliances. With strong manufacturing capabilities, integrated research and development facilities, and dedicated customer support operations, the organization has established a reputation for delivering innovative products that enhance household health, safety, and convenience.

Serving both domestic and international markets, the company continues to expand its presence through a broad portfolio of residential water treatment solutions and smart home appliances. Supported by a commitment to quality, technological innovation, and customer satisfaction, the organization operates across multiple countries while maintaining internationally recognized product standards and certifications.

Job Role:

The Admin & Call Center Specialist plays a critical role in supporting customer experience, operational administration, and sales conversion activities within the company's consumer product business. This position combines customer communication responsibilities with structured administrative support to ensure seamless coordination between customers, sales teams, technical service personnel, and internal operations.

Working as the primary point of contact for customer inquiries and service coordination, the successful candidate will manage inbound and outbound communications, support customer follow-up activities, maintain accurate operational records, and contribute to sales conversion initiatives. The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced customer-focused environment.

Key Responsibilities:

• Handle inbound customer inquiries through various communication channels and ensure timely coordination with relevant internal departments.
• Conduct outbound customer follow-up activities related to product experience, service quality, customer satisfaction, and sales conversion programs.
• Support sales conversion initiatives by following up with prospective customers and assisting in customer engagement activities.
• Coordinate survey, installation, maintenance, and service appointments between customers and operational teams.
• Verify, process, and maintain customer records, service requests, order information, and payment-related documentation.
• Ensure all customer interactions, feedback, and operational activities are accurately recorded and updated within internal systems.
• Monitor administrative workflows and support operational reporting requirements on a daily and periodic basis.
• Assist in tracking operational performance indicators, service completion status, and customer engagement activities.
• Collaborate closely with sales, technical service, and operational teams to ensure smooth customer experience and service delivery.
• Support continuous improvement initiatives related to customer service quality, operational efficiency, and data accuracy.

Candidate Requirements:

• Minimum Diploma (D3) degree in any relevant discipline.
• Minimum 1–2 years of experience in Customer Service, Call Center, Customer Support, Administrative, or related operational roles.
• Experience within consumer electronics, retail, FMCG, home appliances, or customer-oriented industries is preferred.
• Strong proficiency in using computers, Microsoft Office applications, and digital data management systems.
• Experience handling customer inquiries, service coordination, appointment scheduling, or customer support processes.
• Strong verbal communication and customer service skills with the ability to interact professionally with customers.
• Excellent organizational skills with the ability to manage multiple administrative tasks simultaneously.
• High attention to detail, accuracy, and data management capability.
• Strong sense of responsibility, initiative, and commitment to service quality.
• Able to work independently as well as collaboratively within cross-functional teams.
• Proactive, adaptable, and willing to learn new processes and systems.
• Good English communication skills, both verbal and written.
• Willingness to support operational requirements outside regular working hours when necessary.

Job Code: #708