Yêu cầu công việc (Job Description)
Internal Responsibilities
+ Set and manage packages, digital inventory and related process.
+ Conduct performance evaluation using key metrics.
+ Create detailed sales business plans.
+ Plan budgets and activities for account management in the company.
+ Prepare and present reports on KPIs.
+ Ensure the timely delivery of services and products to clients.
+ Read reports of subordinates and communicate overall quarterly/annual progress to senior management.
External Responsibilities
+ Identify new sales opportunities.
+ Build strong client relationships.
+ Provide customer support when needed.
+ Provide professional after-sales support.
+ Respond to complaints and manage issues to ensure customer success, trust and satisfaction.
+ Serve as the point of contact for customers in your portfolio.
+ Understand customer requirements and needs to offer suitable solutions and generate new business.
+ Read reports of subordinates and communicate overall quarterly/annual progress to external stakeholders.
Yêu cầu (Qualifications / Requirements)
- Proven experience in Account Management or similar position (3 years and above experience)
- A solid background in advertising, design or marketing
- Good communication, negotiation, and interpersonal abilities with aptitude in fostering long-term relationships
- Critical thinker and problem-solving skills
- Strong sense of urgency, responsibility, and good time-management skills
- A persuasive and confident approach to creative projects
- A keen attention to detail and budgetary restraints as well as reporting progress
- Full awareness of creative processes and techniques - especially digital platforms
- Exceptional and in-depth understanding of digital platforms is a plus
- Good written and oral communication skills in both Vietnamese and English is a must
- Outstanding knowledge of MS Office and/or relevant software
- Knowledge of performance evaluation techniques and metrics
- BSc/BA or higher in business administration, sales or proven experience in relevant field