Deskripsi pekerjaan Account Manager LimeStash
We are seeking a results-driven Account Manager (Seller Acquisition & Management) to lead our merchant onboarding and growth operation in the tech company in collectibles market. You will be responsible for identifying, recruiting, and onboarding high-quality sellers to build a vibrant and trusted marketplace. This is a critical role for our cold-start phase, directly impacting our sales trajectory and seller growth.
Key Responsibilities
1. Seller Acquisition & Business Development
- Identify and target high-potential seller segments: offline and online sellers.
- Execute end-to-end seller recruitment: outreach, negotiation, and onboarding
- Build and maintain a robust seller pipeline to achieve monthly onboarding targets
- Develop creative acquisition strategies to penetrate the fragmented collectibles market
2. Seller Onboarding & Enablement
- Design and execute a streamlined seller onboarding process, including account setup, listing optimization, and platform training
- Create seller education materials (guides, tutorials, best practices) to help sellers succeed on our platform
- Conduct regular seller training sessions (online and offline) on live streaming sales, product photography, pricing strategies, and customer service
3. Seller Operations & Relationship Management
- Serve as the primary point of contact for key sellers, ensuring high satisfaction and retention
- Monitor seller performance metrics (GMV, listing count, conversion rate, cancellation rate) and provide data-driven feedback
- Proactively identify and resolve seller issues related to payments, logistics, platform policies, and technical problems
- Collect seller feedback to inform product roadmap and platform improvements
4. Marketplace Health & Quality Control
- Ensure seller compliance with platform policies, including product authenticity, listing standards, and customer service requirements
- Work closely with the trust & safety team to maintain marketplace integrity
- Implement seller rating and review systems to drive quality improvements
5. Market Intelligence
- Conduct ongoing market research on the Indonesian collectibles ecosystem, competitor analysis, and industry trends
- Identify emerging categories and seller opportunities to expand our marketplace
- Track competitor seller acquisition strategies and benchmark our performance
Qualifications & Requirements
Must Have:
- 3-5 years of experience in seller acquisition, business development, or merchant operations in e-commerce, marketplaces, or social commerce
- Proven track record of achieving and exceeding seller acquisition and GMV targets
- Deep understanding of the Indonesian e-commerce landscape and seller ecosystem
- Strong negotiation, communication, and relationship-building skills in Bahasa Indonesia and English
- Data-driven mindset with experience using metrics to drive decisions
- Ability to work independently in a fast-paced startup environment
- Willingness to travel within Indonesia for offline seller meetings and events
Nice to Have:
- Existing network and relationships within the Indonesian collectibles/hobby community (TCG, toys, comics, sneakers)
- Experience with live commerce or social commerce platforms (TikTok Shop, Shopee Live, Lazada Live)
- Background in the collectibles, hobby, or lifestyle retail industry
- Experience in early-stage startups or marketplace cold-start phases
