Account Manager (Tech)

we're looking for a Mid to Senior Account Manager who thrives in the space where enterprise relationships meet cutting-edge technology.

You've managed complex accounts, navigated procurement cycles, and built trust across departments. Now, you're ready to go further — working with clients on transformative projects powered by cloud, data platforms, and AI systems. You don't need to be an engineer, but you do need curiosity: a real interest in how these technologies create value.

This isn't about renewals and check-ins. It's about becoming a trusted advisor — guiding clients through change, identifying new opportunities, and growing partnerships beyond the first contract.

This is a hybrid role based in West Jakarta, where strategy meets execution.

What You'll Do:

✅ Own end-to-end account management for key enterprise clients

✅ Deepen relationships across technical, operational, and executive stakeholders

✅ Identify expansion opportunities within existing accounts — from new use cases to larger deployments

✅ Collaborate closely with delivery, technical, and product teams to ensure client success

✅ Translate business needs into scalable solutions involving data, AI, or cloud infrastructure

✅ Lead quarterly business reviews, roadmap discussions, and renewal negotiations

✅ Act as the voice of the client — bringing insights back to shape our offerings

Who You Are:

✅ 3–6 years of account management or client success experience in enterprise environments

✅ Proven track record managing multi-stakeholder, high-value contracts

✅ Comfortable discussing technical solutions — especially around cloud (AWS/GCP/Azure), data platforms, or AI-driven tools

✅ Strategic thinker with strong communication, negotiation, and presentation skills

✅ Naturally curious about technology trends, especially in GenAI, automation, or analytics

✅ Fluent in English — written and spoken

✅ Bonus: Background in SaaS, IT services, or digital transformation consulting