Deskripsi pekerjaan Account Manager (Remote) PT Metafora Nusa Kreasindo
About the Role
Haputra is a branding and design studio working with clients across Singapore, US, Germany, and Southeast Asia. We're growing fast and need someone to own client relationships and project operations after the initial sale is closed. This is a central role. You're the connective tissue between the client, the designers, and the freelancers, making sure everyone knows what's happening, nothing falls through, and clients always feel in good hands.
What You'll Do
Client management
- Be the main point of contact for active clients from project kickoff through final delivery
- Join client call alongside the Creative Director take notes, follow up on action items, own the thread after the call
- Send updates proactively, clients should never have to chase us for a status
- Manage client expectations when scope, timeline, or deliverables shift
Project coordination
- Build and maintain project timelines for every active project
- Coordinate between designers, developers, and specialist freelancers
- Track deliverables and deadlines, flag risks before they become problems
- Make sure briefs are clear before work starts so designers aren't working from incomplete information
Operations and documents
- Create and send proposals, contracts, and invoices using templates provided
- Follow up on outstanding payments
- Maintain project documentation and client records in Notion
- Manage onboarding flow for new clients
Secondary
- Help warm up past leads and maintain CRM records
What We're Looking For
- 1-4 years experience in account management, project management, or client-facing roles, ideally at a creative, digital, or branding agency
- Very organized
- Strong communicator in English, written and spoken, both with clients and internal team
- Comfortable managing multiple projects simultaneously without losing detail
- Proactive by default, you follow up without being asked, you flag issues before they escalate
- Able to work independently in a remote setup without daily supervision
- Familiar with project management tools like Notion, Trello, G-suite & Slack
- Based in Indonesia with overlap to Singapore and SEA business hours
Nice to have
- Experience at a branding, design, or digital agency
- Familiarity with invoicing tools and basic financial admin
- Exposure to Singapore or international clients
Not suitable if
- You need heavy direction on day-to-day tasks
- You're uncomfortable being client-facing in English
- You've only worked in purely internal operations roles
Compensation
- Base Salary: Rp6,000,000 - Rp7,000,000/month
- Remote, flexible hours with core overlap 9AM–6PM WIB
- Direct report to Creative Director
