Deskripsi pekerjaan Account Manager (Cloud Service) Markethac
We are seeking a dynamic and analytically-minded Account Manager to manage key enterprise clients while delivering strategic guidance on cloud solutions. You will act as a trusted technical advisor, helping clients navigate cloud adoption, understand emerging technologies, and align cloud investments with business objectives.
Qualifications
Bachelor's degree in Business, Computer Science, Information Technology, Data Science, Marketing, Economics, or related field.
Minimum 3 years in Account Management, Client Success, Solutions Engineering, or Business Development.
Proven ability to manage multiple accounts/projects simultaneously.
Proven experience working with enterprise cloud platforms (Google Cloud Platform, Alibaba Cloud, AWS, Azure, etc.) is a plus.
Experience in managing B2B technical or SaaS-based engagements.
Strong ability to communicate complex cloud concepts in clear, business-focused language.
Excellent written communication for proposals, reports, and documentation.
Proficiency in standard office software (Excel, Word, Docs, PowerPoint) and project management tools (ClickUp/Jira) is a plus.
Key Responsibilities
Serve as the main point of contact and build long-term relationships for assigned enterprise clients, addressing technical and business inquiries, coordinating solution delivery, and resolving escalations promptly.
Conduct regular check-ins and site visits to understand clients' cloud infrastructure needs, pain points, and business goals.
Identify expansion opportunities within the existing client base.
Oversee project delivery and ensure client satisfaction.
Collaborate with technical teams to scope and plan cloud initiatives.
Assist clients in understanding project timelines, cost implications, and technical requirements.
Translate client feedback and market insights into recommendations for new service offerings or enhanced service delivery models.
Contribute to lead generation efforts and initiate outreach to prospective enterprise clients.
Manage administrative processes related to client engagements, including: Solution quotations and cost estimates, Service agreements and SOWs (Statements of Work), Proof of work and project documentation, Invoicing and subscription management
