Deskripsi pekerjaan Account Manager (B2B) Pt. Ivonesia Solusi Data (ivosights)
Job Description
* Serve as the primary point of contact for assigned clients, ensuring a positive and long-term business relationship.
* Develop a deep understanding of clients' business objectives and provide tailored solutions to meet their needs.
* Manage day-to-day client communications and ensure timely resolution of inquiries, issues, and escalations.
* Collaborate with internal teams (Sales, Product, Project, Technical Support, Operations, and Finance) to deliver excellent customer experience.
* Monitor account performance, identify potential risks, and proactively implement retention strategies.
* Identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
* Conduct regular business reviews and present performance reports, insights, and recommendations to clients.
* Ensure all client documentation, contracts, and account records are accurate and up to date.
* Maintain strong customer satisfaction and foster long-term partnerships.
* Achieve individual and team targets related to account growth, retention, and customer success.
Qualifications
* Bachelor's degree in Business, Marketing, Communications, or a related field.
* Minimum 2–5 years of experience as an Account Manager, Customer Success Manager, Business Development, or a similar client-facing role.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and relationship management abilities.
* Customer-oriented with strong problem-solving and analytical skills.
* Ability to manage multiple accounts and priorities in a fast-paced environment.
* Proficient in Microsoft Office/Google Workspace; experience with CRM systems (e.g., Salesforce, HubSpot, Zoho) is a plus.
* Experience in B2B, SaaS, technology, or digital solutions industries is preferred.
