Deskripsi pekerjaan Account Management Coordinator PT Sinar Jernih Suksesindo
● Support AMs (Account Management) as a first responder in Merchant chats within allotted SLA, maintaining merchant satisfaction and releasing operational bandwidth for AMs
● Act with a "self-serve first, support second" mindset, efficiently redirecting merchants with non-critical issues to the Help Centre, fostering long-term independence
● Coordinate on Merchant asks (Onboarding, Promo Set Up, Menu & Store Changes, Data Request & Ad Hoc Task) to Internal Workflows
● Escalate issues to internal teams and follow up on escalations closely till resolution whilst providing key updates to AMs and Merchants
● Other ad hoc admin & customer service duties
Essential & Desirable Qualifications:
● Problem solver, proactive, and able to work independently
● Resilient, empathetic and customer-focused
● Strong interpersonal and communication skills
● Microsoft Word/PowerPoint/Excel Proficiency (e.g., vlookup, pivot tables)
● Account Management Experience, F&B Industry Exposure, SQL Querying and Mandarin proficiency is a plus
