Account Growth Executive

What You Will Own:

After a deal closes, you will join the internal handover before the client kickoff. You will review the deal context, agreed scope, client objectives, commercial commitments, assumptions, and known risks with the Senior Business Development team so you can help deliver exactly what was promised. The Senior Business Development team owns new-client acquisition and the initial close; you own account readiness, the client relationship, and delivery continuity from the post-deal handover onward.

Key Responsibilities:

• Join the post-deal handover and client kickoff, then become the primary day-to-day contact for assigned existing clients.
• Translate the signed scope, client objectives, deliverables, timelines, and commercial commitments into a clear internal working plan.
• Build and maintain project timelines, meeting notes, action lists, and delivery trackers so clients and internal teams stay aligned.
• Coordinate relevant internal teams, follow up on dependencies, and keep delivery moving according to agreed priorities.
• Provide proactive, structured, and solution-oriented updates to clients; do not wait for clients to chase information.
• Identify risks to timeline, scope, quality, or client satisfaction early, then escalate them with a proposed solution.
• Manage client feedback and changes carefully, ensuring out-of-scope requests are clarified, documented, and handled through the right internal and commercial process.
• Maintain complete account documentation, including active scope, key decisions, feedback, opportunities, risks, and next actions.
• Develop a strong understanding of each client’s business goals, current challenges, and evolving needs.
• Identify and qualify relevant repeat-order, cross-sell, or upsell opportunities; coordinate the required internal input and support the commercial process through to close.
• Contribute to client retention, renewal readiness, and sustainable account growth without pushing irrelevant services.

Requirements:

• Minimum 2 years of relevant experience in a digital, creative, media, performance marketing agency, or related B2B service environment.
• Has acted as a primary client contact and managed multiple client accounts or projects in parallel.
• Can produce clear client updates and internal briefs, build delivery timelines, and show an example of handling a delay, delivery issue, or client escalation.
• Comfortable translating client needs into clear briefs and actionable plans for internal teams.
• Strong judgement in managing expectations: able to protect scope, delivery quality, and team capacity while still being helpful to clients.
• Can identify and communicate whether a client request is within scope, out of scope, or a genuine opportunity for account growth.
• Clear written and verbal communication in Bahasa Indonesia and professional English.
• Highly organised, proactive, detail-oriented, and calm when managing changes or delivery issues.
• Comfortable using Google Workspace, spreadsheets, presentations, project-management tools, and AI tools to improve day-to-day work.
• Understanding of digital marketing or performance marketing is a strong advantage.