Job description for Account Executive at Kyanon Digital
ABOUT KYANON DIGITAL
Kyanon Digital is a Vietnam-based tech powerhouse delivering world-class digital solutions to clients across the globe. Guided by our slogan ""Digital Impact that Matters,"" our team of 500+ employees has spent over 13 years creating positive change for large clients across industries -- and we're now expanding our regional presence into Malaysia.
THE ROLE
We're looking for an Account Executive to support client relationship management and commercial operations. Working closely with Business Development, Delivery, and Project teams, you'll help ensure seamless communication with clients, coordinate commercial activities, and contribute to the successful delivery of digital transformation projects.
WORK ARRANGEMENT
This role is primarily remote, based anywhere in Malaysia -- with occasional on-site presence in Kuala Lumpur for client meetings (as an observer) and internal team discussions. In short: remote-first with a hybrid touch. You won't be tied to an office, but you'll come together with the team and clients periodically to stay connected.
HOW YOU CAN CONTRIBUTE
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts, ensuring timely communication and a seamless client experience.
- Build strong client relationships by understanding business needs, coordinating meetings, and proactively following up on requests and action items.
- Support Account Managers in maintaining client satisfaction and identifying opportunities to grow existing accounts.
Commercial & Proposal Management
- Prepare quotations, proposals, Statements of Work (SOW), and other commercial documents in collaboration with Business Development and Delivery teams.
- Coordinate with internal stakeholders to ensure proposal scope, pricing, timelines, and commercial terms are accurate and aligned before client submission.
- Maintain proposal templates and reusable commercial assets to improve efficiency and consistency.
Project & Delivery Coordination
- Partner with Project Managers and Delivery teams to ensure smooth project execution and client communication.
- Track project milestones, deliverables, and commercial commitments while proactively identifying and escalating potential risks.
- Support project kick-offs and facilitate effective collaboration between clients and internal teams throughout the engagement.
Tender & Operational Support
- Monitor tender opportunities and coordinate submission requirements with relevant stakeholders.
- Maintain accurate CRM records, commercial documentation, and account reports to support day-to-day operations.
- Work cross-functionally with Sales, Delivery, Finance, and Operations teams to ensure efficient account management and operational excellence.
WHAT YOU NEED
- Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
- 1-3 years of experience in Account Management, Client Services, Sales Operations, Project Coordination, or a similar client-facing role.
- Excellent written and verbal communication skills in English.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- High attention to detail when preparing commercial documents, proposals, and client communications.
- Strong stakeholder management and cross-functional coordination skills.
- Proficiency in Google Workspace or Microsoft Office.
NICE TO HAVE
- Experience working in an IT Consulting, Software Development, SaaS, or Digital Agency environment.
- Experience supporting enterprise proposals, quotations, or tender submissions.
- Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems.
- Basic understanding of software development lifecycle (SDLC) and digital transformation projects.
- Mandarin proficiency is an advantage when supporting regional clients.
WHY JOIN US?
- Be part of a fast-growing technology consulting company serving clients across the Asia Pacific region.
- Work closely with regional stakeholders and cross-functional teams in Singapore and Vietnam.
- Gain exposure to Digital Transformation, AI, Cloud, and Software Development projects across diverse industries.
- Enjoy a collaborative environment with opportunities to take ownership, learn continuously, and grow your career into Account Manager or Client Partner roles.
- Competitive compensation, performance-based rewards, and professional development opportunities."
