Account Executive – House of Tin

-Position: Account Executive – House of Tin

Main Responsibility:

To act as the main point of contact between House of Tin and the internal production team, ensuring smooth communication, accurate execution of client requirements, and timely delivery of every project.

Job Description

1. Client Management

- Act as the primary contact person for House of Tin.

- Maintain clear, professional, and responsive communication with the client.

- Receive and understand client briefs, requests, revisions, and feedback.

- Clarify any unclear requirements before communicating them to the production team.

- Build and maintain a good working relationship with the House of Tin team.

2. Brief & Information Management

- Translate client requests into clear and actionable briefs for the production team.

- Ensure all project details are properly documented, including:

- Project scope

- Quantity

- Design/specification

- Production requirements

- Delivery/setup schedule

- Venue information

- Client preferences

- Deadlines

- Keep project information updated whenever there are changes or revisions.

3. Bridge Between Client & Production

- Become the main communication bridge between House of Tin and the production team.

- Communicate client requirements accurately to the relevant departments.

- Follow up with production to ensure the requested items are being prepared according to the approved brief.

- Communicate production updates, limitations, and potential issues back to the client.

- Prevent miscommunication between client expectations and production execution.

4. Project Coordination

- Coordinate project timelines from brief confirmation until completion.

- Monitor production progress and ensure deadlines are met.

- Coordinate with Design, Purchasing, Production, Warehouse, Logistics, and other relevant teams.

- Make sure all departments have the information they need to execute the project properly.

- Follow up on pending tasks and approvals.

5. Quality Control & Final Check

- Review the final production result against the approved client brief.

- Identify discrepancies before delivery or installation.

- Coordinate corrections with the production team when necessary.

- Ensure the final output meets the agreed requirements and quality standards.

6. Issue & Problem Solving

- Act as the first point of escalation for client requests or project issues.

- Identify potential problems early and communicate them internally.

- Provide practical solutions while considering budget, timeline, production capability, and client expectations.

- Escalate major issues to management when approval or decision-making is required.

7. Post-Project

- Collect client feedback after project completion.

- Record important notes, revisions, and client preferences for future projects.

- Coordinate with the internal team for post-project evaluation.

- Maintain proper project documentation for future reference.