Academic Coordinator

Marathon Education - a venture-funded edtech startup offering live-streamed classes. We offer online live lessons from some of the most reputable and well-known teachers in the country. You may read more on us at Techcrunch, e27 or Vnexpress.

Job Description

At Marathon, we would like to build a dynamic team to solve the many challenges and puzzles that come with our rapidly evolving product. We’re seeking an experienced Academic Coordinator who has deep passion for education and is ready to work in a forward-thinking organization that’s always pushing boundaries.

As our academic coordinator, you will ensure the best potential learning experience for both our students and teachers.

Responsibilities

• Interface directly with Marathon’s (i) teachers, (ii) teaching assistants, (iii) students to ensure lessons are delivered on-time, with the best learning experience;
• Work directly with our lean-and-mean team to ensure Marathon classes run smoothly and on-schedule;
• Ideate and execute initiatives with our teaching assistant teams to ensure Marathon lessons deliver the best academic outcome to students, by creating touch-points before, during, and after classes;
• Work with Marathon teachers to craft the best curriculum including lesson plans, course materials, test and assessment materials;
• Monitor students’ progress, prepare student report on a regular basis;
• Manage any complaints or issues

Required Skills and Qualifications

• A Vietnamese, proficient in both spoken and written Vietnamese;
• Prior experience in the Tutoring / Education sector, preferably in one of the leading after-class education institutions (either online or offline is good);
• Experience in Customer Service, Customer Success

Benefits

• Applicable for all normal benefits: insurance, discretionary bonus;
• Unlimited paid leave, subject to agreement with team on scheduling;
• Working environment: we are extremely intense people obsessed with building the best education experience for students in Vietnam