My name is Maharani, currently I am living in Citayam, Bogor. I graduated from STMIK Jayakarta in 2019 majored in Informatics System and achieved 3.6 GPA. Recently I was working as a Content Admin and Web Developer at the same time. I feel so honored to have multiple task because my boss had trust me to do so. My skills are vendor data management, designing wordpress and good communication. And my strengths are patience, a positive attitude, self-confidence, quick learner, flexibility, self-motivated, hard-working and finishing the work on time. My goal is to contribute in a reputed company where I can improve my experience and skill

• Customer Service

  Tokopedia

  March 2022 - Present (4 months)

  Handling complaints from Seller using Salesforce and action via Tokopedia intools to control the transaction in the Marketplace. Assist Seller to solve their issues in regards to the transactions

• Web Developer & Content Admin

  Indonesian Supplies

  January 2019 - January 2022 (3 years)

  Input vendor's data from around Indonesia, liase with vendors. Improving website's design using elementor, CSS, PHP, and HTML5 as well. Adding more content(posts, news, article that relate to Indonesian market) to the website (Indonesian Supplies).

• Lifestyle Consultant

  Aspire Lifestyles

  March 2018 - December 2018 (10 months)

  Working as an outbound and inbound agent contact center (English and Bahasa). Assist costumer to book an hotel, golf, restaurant, tournament or even music concert using their complimentary.

• Quality Assurance & Call Center Agent

  PT. Infomedia Solusi Humanika

  October 2014 - March 2018 (4 years)

  Working as a quality assurance for Australian company. Verify and scoring the recording from the call center agents. Scoring process is based on company procedures and policies Concierge November 2014 – May 2016 Working as an outbound and inbound agent contact center (English) Processing the appointment request from patients to meet or to visit particular doctor or clinic in Singapore

• Stmik Jakarta Sti&k - Sistem Informasi

  Stmik Jakarta Sti&k - Sistem Informasi

  July 2017 - March 2019 (2 years)

• Amik Bsi Jakarta

  Amik Bsi Jakarta

  March 2011 - March 2014 (3 years)

• Best Agent

  Best Agent Concierge 2017

  2017

• MIRACLE ENTERPRISE AWARD 2017

  Little Change Campaign Makes All the Difference Improving Customer Experience in Startup Business

  2017

• Panitia HUT RI

  Panitia Perlombaan

  August 2016 - August 2018 (2 years)