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Passionate with market and customer research. Over the past year, became a researcher who propel business through insights. Responsible and having passion to learn a new things.
ALAMI Sharia
February 2021 - Present (3 years)
Building and Leading the whole research area from UX/product research and Consumer/market research. Being responsible to support company OKR through actionable recommendations
Tokopedia
January 2020 - November 2020 (a year)
- Lead team through market and competitor point of view - Provide clear team plans and communicate own team interest to collaborate across teams
Tokopedia
December 2018 - December 2019 (a year)
Perform tasks and projects on market research point of view with Research Contributions: Brand Health Tracking, Net Promoters Score, Mystery Ticket, Competitive Analysis Workshop, Social Media Monitoring
OLX Indonesia
March 2018 - September 2018 (7 months)
Focused on research and create business plan on classified industries to enhance company's market penetration through digital marketing perception with Research Contributions: Net Promoters Score, Customer Satisfaction, Mystery Seller, Social Media Monitoring
Kudo Teknologi Indonesia
August 2017 - March 2018 (8 months)
Planned research strategies to decide any strategies for company objectives with Research Contributions: Brand Health Tracking, Net Promoters Score, Customer Satisfaction
Nielsen Company Indonesia
June 2016 - June 2017 (a year)
Planned and run research to occur some suggestions for client's business framework and market strategy with Research Contributions: Providing insights to client in Banking and Financial, FMCG, and Automotive industries.
01 Bachelor Degree Public Administration
May 2012 - January 2016 (4 years)
Update the following skills from the newly launched list of skills:
Yes
BEST CX WRITING TEAM
2019
Indonesia Contact Center Association (ICCA)
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