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I am a support engineer with 2 years of experience resolving complex technical issues, exploring and testing new technology, while monitoring and maintaining computer systems. I am currently pursuing an undergraduate degree majoring in informatics engineering, due to my strong interest in network engineering. Having to deal with various projects while attending college, I am confident in my time management skill and problem solving, as well as my ability to improve systems to be more efficient.
B-Log
November 2023 - Present (6 months)
Maha Chemicals (Asia), Pte. Ltd.
December 2021 - November 2023 (2 years)
Regional Support Engineer Support all activities and projects related to infrastructure, systems, and end device configuration for 12 office branches all over Asia. • Implemented a self-service IT Knowledge base empowering employees to troubleshoot common computer and software issues independently. reduced IT support tickets by 40%, boosting productivity and minimizing downtime. • Maintained Mail Server, Email Filter, Server firewall, CRM application (bitrix24), ERP Administration (SAP). • Implemented standardized laptop and computer specifications across all departments, resulting in streamlined processes, enhanced efficiency, and cost saving by 30%. • Collaborated with cross-functional teams to design and implement efficient IT infrastructure enhancements, optimizing workflow and enhancing operational efficiency. • Proactively managed and maintained a comprehensive inventory of hardware and software assets, ensuring accurate asset tracking and timely replacement of outdated components.
Teknik Informatika
September 2022 - Present (2 years)
Teknik Komputer Dan Jaringan
July 2017 - July 2020 (3 years)
Update the following skills from the newly launched list of skills:
Yes
This award presented for employee in the company who get highest score base on voting.
2022
This award presented for employee in the company who get highest score on teamwork based on KPI.
2022
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