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She has more than two and a half years of experience in administrative and customer care where her main responsibilities were supporting executive level, handling clients' complain, emailing them, preparing documents, handling sales, reporting, contacting clients, communicating in various media etc. She is expertise in English as she conducted several international Journal.
PT Excellence Utama Engineering
February 2018 - February 2020 (2 years)
Monitoring daily expenses to provide monthly expenses report, monthly expenses chart, and yearly expenses to support the executive level. • Producing and monitoring monthly sales reports. • Handling quotations and invoices to complete Purchase orders from clients. • Producing additional legal documents/licenses for the newly-started construction company. • Preparing documents for projects and office monthly payments. • Responding email and phone call from users or clients. • Handling correspondence to support the executive level. • Maintaining and monitoring office supplies inventory by keeping them well stocked. • Contributing to meet the clients or customers for document distribution.
DIAMOND HOME SHOPPING
November 2017 - January 2018 (2 months)
• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various media. • Acknowledging and resolving customer complaints. • Knowing the products inside and out (Product Knowledge) • Processing orders and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Ensure customer satisfaction and provide professional customer support.
J&T EXPRESS
July 2017 - October 2017 (4 months)
• Handling receipts of J&T delivery by the system and manual writing. • Determining shipping prices according to the official price from J&T. • Producing a daily deposit report. • Maintaining counter cleanliness and tidiness. • Receiving and handling guests/customers. • Helping customers to pack goods.
Department English Education
September 2017 - Present (7 years)
Update the following skills from the newly launched list of skills:
No
1st and 2nd winner of Secretary Competence Competition
2016
1st winner of secretary competence competition in Batam 2nd winner of secretary competence competition in Riau Archipelago This prestigious competition was held by Dinas Pendidikan Provinsi Kepulauan Riau
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