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PT. MNC Kabel Mediacom
November 2020 - July 2021 (9 months)
Scheduling Operation Team Leader - Managed people that worked together in team to the mission of organization - Responsible to ensuring Instalation and maintenance running on schedule - Worked closely to related service team such as sales, customer care and technician to support the instalation and maintenance process - Reponsible for ensuring the distribution of trouble tickets delivered to inhouses and vendors in all the regions - Create new regulations and work flow effectively
PT. MNC Kabel Mediacom
November 2015 - September 2020 (5 years)
Scheduling Operation Staff - Follow up and analyze all trouble tickets that need a technicaly visit - Managed daily report from technician after visited using Ms. Excel - Managed all the instalation and maintenance schedule on CRM system - Worked closely to related service team such as sales, customer care and technician - Outbound call to the customers for certain things necessary related to the schedule - Follow up non technical issue about service related due to visit
Psychology
March 2016 - August 2020 (5 years)
January 2012 - January 2015 (3 years)
Update the following skills from the newly launched list of skills:
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Psycho-Education
March 2020 - April 2020 (2 months)