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I am a professional customer service, experience more than 5 years in the same field. Have a good communication skill and easy adaptability, problem solving, and willingness to keep learning. Creatively provide new ideas to increase the company's development value, not ashamed to ask and discuss with other teams or managers to get the best results. Able to work as team or individual.
Khan Yoga Fit
November 2023 - February 2024 (3 months)
- Maintain good relations with customers and inform them about yoga class activities, promotions. - Make private class schedules for customers. - Outbound and inbound from customers, answering customer questions related to yoga on WhatsApp media, social media, telephone inquiries.
Dbakar Sambal Nampol
January 2023 - November 2023 (10 months)
- Preparing all restaurant activities from opening to closing. - Greet customers and provide information on the restaurant menu. - Accept customer payments and accept input. - Create financial reports, material stocks. - Maintaining and ensuring the work area and restaurant are clean.
PT. Global Media Visual (mola tv)
March 2022 - October 2022 (7 months)
- Handle customer complaint through live chat, email, social media. - Working as team and communicate cases to another department. - Solved cases less than 24hrs. - Solved cases more than 50 ticket/day. - Report daily to management. - Handover of tasks to the next shift and reporting complaints that have been followed up
PT. Shopee indonesia
March 2021 - December 2021 (9 months)
- Handle customer complaint through live chat, email, social media. - Working as team and communicate cases to another department. - Solved cases less than 24hrs. - Work in a customer oriented manner wich results in customer satisfication. - handover of tasks to the next shift and reporting complaints that have been followed up. - Work according to company operational standards
PT. Aldmic Indonesia
November 2018 - May 2020 (2 years)
- Handle and observe customer complaint through live chat, email outlook, social media when the complaint in Lv. 3 - Schedule cross country shipping for online purchase. Ensure every online trasanction is safe. - Offers customers member corp, maintain data client. - Achieve sales target 20% above the target. - Planing 3 months daily work and ensure the team working as planner. - Making schedule of team. - Report monthly to management and ensure team below work as company policies.
PT Aldmic Indonesia
November 2018 - March 2019 (4 months)
- Handle online complaint through live chat, social media. - Respond to customer emails with Outlook Office software. - Scheduling shipping for online purchases. - Ensuring every transaction is safe. - Provide information and ensure join to become a members. - Maintaining good relations with customer.
PT Ace Hardware Indonesia
July 2016 - September 2018 (2 years)
- Handle online purchases through social media and whatsapp. - Respond to customer emails with Outlook Office software. - Scheduling shipping online purchases or onsite from customer. - Handle all complaint offline or online, which is on store or by whatsapp. - Doing cross selling, maintenance all document customer service.
BPBD DKI Jakarta
January 2011 - December 2017 (7 years)
Handle Customers' interactions (Inquiry, Request, Complaints) through all Social Media channel based on the effective Standard Operating Procedures (SOP). Provide the appropriate solutions for Customers' cases within the agreed SLA. Perform the appropriate escalation whenever required based on the case handling. Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI). Actively involve in team's activity based on availability".
BPBD Prov. Jakarta
January 2011 - January 2016 (5 years)
Tanggung jawab saya saat bekerja di BPBD sebagai staf desain dan call center : - Menerima dan menginformasikan serta mengkonfirmasi setiap panggilan telepon. - Memastikan jaringan telepon dalam keadaan baik. - Selalu ramah dan bernada rendah dalam menanggapi telepon dari masyarakat. - Melakukan pelayanan dengan baik. - Membuat konsep desain untuk bagian promosi perusahaan. - Memberi gagasan ide desain untuk kepentingan perusahaan. - Membuat laporan tertulis kepada atasan atas pekerjaan yang sudah dilakukan. - Bekerja standar ISO demi kemajuan perusahaan.
Badan Penanggulangan Bencana Daerah DKI Jakarta
January 2011 - January 2016 (5 years)
- Handle Customers' interactions (Inquiry, Request, Complaints) through all Social Media channel based on the effective Standard Operating Procedures (SOP). - Provide the appropriate solutions for Customers' cases within the agreed SLA. - Perform the appropriate escalation whenever required based on the case handling. - Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI). - Actively involve in team's activity based on availability".
BPBD DKI Jakarta
January 2011 - January 2016 (5 years)
Handle Customers' interactions (Inquiry, Request, Complaints) through all Social Media channel based on the effective Standard Operating Procedures (SOP). Provide the appropriate solutions for Customers' cases within the agreed SLA. Perform the appropriate escalation whenever required based on the case handling. Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI). Actively involve in team's activity based on availability".
Landscape Photo And Studio
January 2010 - January 2011 (a year)
- Convey policies or regulations that have previously been designed by the company. - Linking communication between management to the teams below. - Accommodating and creating solutions if errors occur in the work area. - Provide training on Standard Operating Procedures to all teams below. - Make work schedules and targets and make monthly reports. - Control and evaluate the performance of the team below.
Landscape Photo
January 2010 - January 2011 (a year)
Convey policies or regulations that have previously been designed by the company. Linking communication between management to the teams below. Accommodating and creating solutions if errors occur in the work area. Provide training on Standard Operating Procedures to all teams below. Make work schedules and targets and make monthly reports. Control and evaluate the performance of the team below.
Landscape Photograhpy Wedding and Design
January 2010 - December 2010 (a year)
- Handle online complaint and requested photo session through live chat, social media and whatsapp. - Respond to customer emails and partnership. - Provide information about company service - Maintenance good relationship with customer and information ongoing promos.
HOKA HOKA BENTO
January 2009 - December 2009 (a year)
Tanggung jawab saya saat bekerja di PT. HOKA HOKA BENTO sebagai pelayan restoran : - Memberikan pelayanan terbaik. - Menyajikan makanan kepada pelanggan dengan ramah dan senyum. - Berorientasi kepada kedisiplinan kerja.
Visual Communications
January 2011 - September 2014 (4 years)
Lulus - Member, BEM - Member Soccer Mercubuana Football Club
Electronica Communication
January 2004 - January 2007 (3 years)
No
Tambahan berkas sertifikat Fahji.pdf
Best Agent Satisfication
2021
Award for the best agent in providing service to customers and get a 100% satisfaction response within 2 months of work evaluation
Target Sales
2019
Obtaining sales that reached the target in December 2019, by selling company products up to 20% of the specified target.
Target member
2017
Getting new customers who want to become an Ace member, with teamwork managed to exceed the member's target achievement by up to 110% in 3 consecutive months
anggota
February 2012 - June 2013 (a year)