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My name is Fachmi. I currently live in West Jakarta. I'm a B.E of Chemical Engineering in Universitas Islam Indonesia. My last experience is become a trainee - customer management at PT. Perusahaan Gas Negara Tbk. I Have a good communication, leadership, and teamwork skill. Good in manage time and event. Creative, innovative, and also implementative, and I can adapt in new environment easily.
GoTo Financial
April 2020 - Present (4 years)
- Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our priority customers. - Communicate customer experience and feedback to product and business development team. - Create new SOP and/or initiatives that will bring impact to company's OKR or simplify the process. - Provide the reporting, monitoring, and tracking for all different complaints and feedback from all merchants by weekly and monthly. - Reviewing and publishing of all team members' performances and achievements. - Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management.
PT. Moka Teknologi Indonesia
April 2021 - August 2021 (5 months)
PT. Moka Teknologi Indonesia
October 2019 - March 2021 (2 years)
FTI UII
January 2015 - December 2016 (2 years)
S1 Teknik Kimia
September 2013 - December 2017 (4 years)
Update the following skills from the newly launched list of skills:
Yes
Pendaan PKM-P oleh Kemenristekdikti
2016
Division head of Enterpreneur Division
August 2015 - July 2016 (a year)