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Bachelor of English Literature of Universitas Negeri Jakarta who experienced in customer service, sales representative, and administration work. Highly interests in sales, customer success, data annotator, market research, and administrative work. Seeking new opportunities for develop skills and career growth.
HSBC Indonesia
August 2023 - December 2023 (4 months)
- Provide Management Report in regularly basis including review performance. - Provide any feedback & action plan to improve process flow. - Manage RMS and all incoming email related to supporting document only sent by customer in purpose to fulfill the requirement of some requests process submitted through Contact Center and also respond email properly and timely manner. - Managing customer request related to letter.
HSBC Indonesia
December 2021 - August 2023 (2 years)
- Handled customers’ needs, clarified information, research every issue and providing solutions made customer get the best experiences by giving complimentary of satisfactions. - Enggaged customers and determine the needs to offer relevant sales products such as installment plans, balance conversions, personal loans and cash installment plans. - Responsible for achieving individual key performance indicators while maintaining quality and compliance. - Responsible for achieving individual and team monthly sales targets while maintaining high quality in service to achieve customer satisfaction.
Telus International
September 2021 - January 2022 (5 months)
- Validating the quality of websites. - Labeling information of images, videos, product description in a web-based tool.
Qualitative Researcher Intern
April 2021 - June 2021 (3 months)
Gathering, arranging, and correcting research data to create the results of topline highlighting of the research. - Creating research summaries for a topline and presented them to supervisors for further research purposes. - Translating respondent responses in qualitative research collective software for immediate use.
Kementerian Pendidikan dan Kebudayaan (Ministry of Education and Culture Republic of Indonesia)
July 2019 - August 2019 (2 months)
Translating the English articles into Indonesian from the UNESCO website. I also made powerpoints for meeting presentations.
English Literature And Languages
August 2016 - August 2020 (4 years)
Yes
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Coordinator of Public Relation, Publication, and Communication Division
January 2016 - January 2018 (2 years)
Staff of Public Relation, Publication, and Communication Division
January 2017 - December 2017 (a year)