About Koh Young SE Asia Pte. Ltd.: 

Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices, automotive electronics, telecommunications, military, health care industry, and semiconductors. (www.kohyoung.com)  

Our team is seeking a proactive, technically skilled, and customer-oriented Technical Service Assistant Manager to support and enhance our service operations. The successful candidate will be responsible for managing technical service activities, supporting customers on-site and remotely, and ensuring high levels of customer satisfaction. This role requires strong leadership, problem-solving abilities, and hands-on technical expertise in industrial equipment environments.

Responsibilities:

Support and manage daily technical service operations within the assigned region

Provide on-site installation, commissioning, maintenance, and troubleshooting of equipment

Lead and mentor service engineers to ensure service excellence and timely issue resolution

Respond promptly to customer inquiries and technical issues, ensuring minimal downtime

Coordinate with internal teams (Sales, R&D, HQ) to resolve complex technical matters

Conduct technical training sessions for customers and internal staff

Monitor service KPIs and prepare regular service performance reports

Manage spare parts planning and service resource allocation

Build and maintain strong, long-term customer relationships

Ensure compliance with company policies, safety standards, and quality procedures

Qualifications and Skills:

Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or related field)

Junior Level: 3–5 years of experience in technical/field service within the industrial automation or SMT industry

Senior Level: 5–8 years of relevant experience, including leadership or supervisory responsibilities

Strong hands-on experience with SMT equipment such as SPI, AOI, AXI, or similar inspection systems

Strong troubleshooting and analytical skills

Excellent communication skills in English (spoken and written)

Customer-focused mindset with strong interpersonal skills

Ability to manage multiple tasks and prioritize effectively

Willingness to travel frequently

Experience in Automotive, Electronics, EMS, or Semiconductor industries is preferred

For interested candidates, please submit your latest CV in English with the following information: 

Current Salary

Expected Salary

Notice Period