Job description for Team Manager | Fraud Contact Centre at Macquarie Group
Additional office locations
Melbourne
Job ID
21859
Date
29-Apr-2026
Permanent - Full time, Mid-senior
Job category
Retail Banking
As a Team Manager within our Client Protect team, you will lead and develop a high-performing team of fraud consultants working 24/7 to safeguard our clients across all Banking and Financial Services products. You will drive the team’s performance in identifying and preventing fraudulent activity, assisting clients with online support, validating high-risk transactions, and providing empathetic support to victims of fraud and scams. Leveraging data-driven insights, you will enhance fraud detection strategies, implement process improvements, and manage high-stakes escalations with professionalism while ensuring compliance with regulatory requirements.
As a Team Manager within our Client Protect team, you will lead and develop a high-performing team of fraud consultants working 24/7 to safeguard our clients across all Banking and Financial Services products. You will drive the team’s performance in identifying and preventing fraudulent activity, assisting clients with online support, validating high-risk transactions, and providing empathetic support to victims of fraud and scams. Leveraging data-driven insights, you will enhance fraud detection strategies, implement process improvements, and manage high-stakes escalations with professionalism while ensuring compliance with regulatory requirements.
