Job description for Team Manager | Consumer Contact Centre at Macquarie Group
Additional office locations
Sydney
Job ID
21960
Date
04-May-2026
Permanent - Full time, Mid-senior
Job category
Retail Banking
Join our Consumer business as a Team Manager, where you will coach and empower a high-performing team to enhance the customer journey, driving continuous improvement in the effectiveness and quality of every interaction. You will play a key role in building trust and confidence in the Macquarie brand through meaningful, quality conversations with our customers. By leveraging data-driven insights, you will identify opportunities for improvement and implement positive changes that directly benefit our clients. Additionally, you’ll manage client concerns with professionalism and ensure full compliance with all regulatory requirements.
Join our Consumer business as a Team Manager, where you will coach and empower a high-performing team to enhance the customer journey, driving continuous improvement in the effectiveness and quality of every interaction. You will play a key role in building trust and confidence in the Macquarie brand through meaningful, quality conversations with our customers. By leveraging data-driven insights, you will identify opportunities for improvement and implement positive changes that directly benefit our clients. Additionally, you’ll manage client concerns with professionalism and ensure full compliance with all regulatory requirements.
