Job Responsibilities

1. Infrastructure Operations & Maintenance

Maintain, configure, and optimize local and regional company networks, servers, and cloud environments

Responsible for the daily administration of IT hardware, infrastructure, and core systems within the company

Execute installations, upgrades, and configurations of hardware, software, and network equipment

Assess system performance, troubleshoot complex issues, and implement technical improvements

Act as the Level 2 escalation point to provide advanced support and guidance to stakeholders via the helpdesk within acceptable SLAs

2. Project & Vendor Support

Assist the IT Infrastructure Manager in executing project activities and ensuring technical deliverables are met

Liaise with external vendors for the maintenance, troubleshooting, and deployment of IT Infrastructure related systems

Assist in the drafting and updating of IT standard operating procedures (SOPs) and technical documentation

3. Security & Compliance

Work closely with the Cyber Security Team to implement and maintain secure network architectures and systems

Execute and monitor Patch Management schedules on endpoints, servers, and network devices

Ensure infrastructure configurations align with industrial best practices and company security policies

Requirements

Diploma or Degree in Information Technology, Computer Science, or equivalent

Minimum 3-5 years of hands-on experience in IT Infrastructure, Systems Administration, or Network Engineering

Excellent problem-solving skills and strong technical capabilities in troubleshooting complex Level 2 issues

Keen eye for detail with the ability to handle multiple technical tasks simultaneously

Strong knowledge in End User computing, Network routing/switching, and Server Technologies (e.g., Windows Server, Active Directory, Virtualization, Cloud platforms)

Basic Knowledge of ISO27001, NIST frameworks, and PCI-DSS v4.0 would be advantageous

Positive working attitude with good communication and written skills to effectively support end-users and collaborate with teams

Professional Industry Certifications (e.g., CCNA,MCSA/MCSE, ITIL, AWS/Azure certifications) will be a strong plus