You will be involved in managing the optimization of infrastructure capacity within CGH as well as driving initiatives or re-defining processes that will enhance the existing and future patient journey and care delivery for patients at CGH Campus.

Your role in project planning will support supervisor in running workflow improvement projects, not limited to workflow digitalisation, to optimise hospital operational processes and space utilisation. You will collaborate and coordinate with relevant stakeholders on new initiatives and optimising cross-department flows (e.g. of patients, staff and logistics) at hospital and cluster level. 

Responsibilities:

Develop good understanding of department / services’ operations and  work with stakeholders to streamline and re-engineer current workflows for the future patient journey, through the use of suitable methodologies such as Lean and Six Sigma

Support supervisor in relevant projections and simulations with reference to actualized workload and sound assumptions / parameters

Support supervisor in the management of facilities inventory

Explore possible innovation solutions to improve workflow, not limited to digital solutions

Collaborate with the enabler departments to translate the proposed to-be workflows into tangible requirements

Provide project updates and timely escalate when user requirements are in conflict with the respective project objectives and resources, as well organisational goals

Organise and facilitate workflow discussions with hospital stakeholders to establish future patient journey

Lead discussions to ensure that proposed workflows meet user requirements, and aligned with CGH and SingHealth strategic goals

Lead the end-to-end rollout of interventions, including managing communications plan, coordinating with stakeholders, and analysing feedback to optimise outcome

Liaison with MOH and any other relevant stakeholders to achieve required objectives

Provide administrative support for the department, as well as secretariat support to the relevant Committees

Any other duties assigned from time to time

Requirements:

Bachelor’s Degree in any relevant discipline, preferably in Business Administration, Industrial Engineering, Operations Research or related fields

Minimum 2 years of working experience, preferably in healthcare or social service-related industry

Good presentation and writing skills

Knowledge of process re-engineering, data analytics, simulation modelling and project management will be an advantage

Experience in public policy planning, infrastructure planning, healthcare planning or healthcare operations will be an advantage

Independent and possess initiative to drive tasks and projects assigned to timely completion