Responsibilities

Act as the primary point of contact for all service customers, ensuring professional and premium brand experience.

Manage the full-service journey, including vehicle reception, job card preparation, progress updates and final handover.

Provide clear and accurate explanations of technical issues, repair requirements, timelines and costs.

Maintain proactive communication with customers throughout the service process.

Identify and maximize upselling opportunities for additional services and products.

Ensure all documentation and processes comply with company and manufacturer standards.

Assist the Aftersales Manager in overseeing daily workshop operations and labour allocation.

Monitor and support key performance indicators, including labour sales, efficiency, and customer satisfaction.

Contribute to reporting, forecasting, and performance tracking.

Support the implementation of process improvements to enhance operational efficiency and service quality.

Act as a deputy to the Aftersales Manager when required.

Any other tasks assigned by your superior

Requirements

Minimum NTC 2/NITEC in Automotive or equivalent with minimum 2 years of relevant experience

Proficient in MS office

Valid Class 3 driving license

Mandarin-speaking ability is an advantage to effectively communicate with Mandarin-speaking clients.

Good knowledge of car components

Good interpersonal skills and ability to build strong client relationships

Customer-focused with a commitment to delivering premium brand experience.

Proactive, adaptable, and solutions driven.

Strong team player with leadership potential.

High level of professionalism, ownership, and accountability.