Manage customer complaints and communicate effectively to resolve conflicts.

Perform process evaluation, initiate process improvement and oversee project implementation.

Identify and schedule training for the warehouse administration staff.

Monitor stock levels, review inventory accuracy, and investigate or troubleshoot discrepancies using audit trail reports.

Maintain accurate documentation and records for all warehouse and logistics transactions.

Perform timely and accurate system updates in the Warehouse Management System (WMS), including placing parts on hold as requested by customers or suppliers and ensuring proper segregation and labeling.

Utilize Warehouse Management Systems (WMS), inventory software, and SAP to support daily logistics and reporting activities.

Disseminate timely and accurate updates from customers and carriers to warehouse and operations teams.

Coordinate urgent or exception pulls with customers and operations teams to ensure on-time handover of goods.

Liaise with customers, carriers, and internal stakeholders via email and phone to provide shipment updates, milestone tracking, and resolution of operational issues.

Notify customers promptly of any shipment or inventory discrepancies and follow up to ensure closure.

Coordinate rework, screening, or scrap activities with operations teams based on customer requirements.

Respond promptly and professionally to customer and stakeholder inquiries.

Properly file, update, and maintain all company documents and records in accordance with company policies.

Requirements:

Strong attention to detail with analytical and problem-solving skills.

Positive mindset, strong team player, and high willingness to learn and adapt.

Ability to work effectively in a fast-paced and dynamic environment.

Proficient in Microsoft Office applications, particularly Excel.

Hands-on experience with WMS and SAP is an added advantage.

Candidate must be willing to work under Afternoon Shift.