The Senior Sales & Marketing Executive is responsible for managing assigned client accounts, driving bedspace sales and securing contract renewals. This role oversees end-to-end customer relationship management and serves as the primary point of contact for both operational and commercial matters within the assigned client portfolio. The incumbent also provides leadership and guidance to the Sales & Marketing team, supporting team performance and ensuring service excellence.

Key Responsibilities

Client Servicing & Relationship Management

Manage day-to-day client relationships within assigned portfolio

Address client inquiries, issues, and complaints promptly and professionally

Serve as the primary contact for operational and commercial matters

Sales Execution & Quotation Management

Prepare, review, and issue quotations and proposals

Follow up on leads and convert prospects into customers

Drive bedspace sales and support occupancy targets

Contract Management

Manage contract renewals and extensions under Sales & Marketing Director’s guidance

Ensure timely execution of agreements and compliance with contractual terms

Business Growth Support

Identify upselling or cross-selling opportunities

Support marketing campaigns by providing client feedback and market insights

Administrative & CRM Duties

Maintain accurate client records and update CRM with sales progress

Prepare and issue contracts, renewals and tenancy agreements

Track and manage documentation workflow

Coordinate with Finance on invoicing, billing cycles and credit notes

Sales Reporting & Pipeline Tracking

Compile and maintain weekly, monthly, and ad-hoc sales reports (based on frequency required)

Track sales performance metrics such as occupancy rates, client renewals, and new sign-ups

Provide data analytics support to aid performance reviews and forecasting

Client Onboarding & Handover Coordination

Support the dormitory handover process by coordinating with Operations teams

Ensure all relevant documents (eg. client ID, tenancy lists, check-in forms) are properly filed and completed

Team Leadership & Coordination

Provide guidance and support to Sales & Marketing Executives

Monitor team workload and ensure timely follow-up on client matters

Promote collaboration between Sales, Operations and Finance team

Assist Sales & Marketing Director in implementing processes and improving team efficiency

Requirement

Minimum ITE, Diploma, or Degree in any field; Business Administration or related disciplines preferred

Candidates with strong relevant work experience may be considered in lieu of formal educational qualifications

Minimum 2–5 years of relevant work experience, preferably in Singapore

Proven sales experience in property, construction-related products, or built environment sectors preferred

Experience in hospitality, serviced apartments, dormitory, or student hostel industry would be an advantage

Prior experience in a team lead or supervisory role, or demonstrated leadership potential

Strong communication, interpersonal, and negotiation skills

Ability to multitask and prioritise effectively in a fast-paced environment

Familiarity with market research, data analysis, and reporting

Proficient in Microsoft Office Suite