What You’ll Be Doing

1. Regional IT Administration & Identity Management

User Lifecycle Management: Oversee user onboarding, role changes, and offboarding across all corporate business systems.

Access Control: Assist users with login issues and access configuration changes.

Directory Management: Maintain the Company's organisation chart and official email distribution lists.

2. Local IT Asset Management

Deployment & Support: Set up and configure PCs for new team members, manage data migrations, and troubleshoot hardware issues.

Procurement & Vendor Coordination: Obtain vendor quotes for hardware and services, while ensuring compliance with company policies and timely delivery.

Lifecycle End-of-Life: Manage the secure decommissioning of equipment, ensuring thorough data wiping, device formatting, and meticulous documentation.

Asset Tracking & Accuracy: Maintain absolute accuracy of the IT Asset List and diligently log all equipment assignments, movements, and transfers.

3. Regional IT Helpdesk Support

Technical Troubleshooting: Act as the primary point of contact for hardware and software issues, performing root-cause analysis and managing RMAs when required.

Cybersecurity Awareness: Guide users in identifying phishing emails and preventing data leaks or cyber threats.

Meeting Support: Assist in setting up conference and meeting room equipment to ensure seamless business operations.

4. Regional IT Infrastructure Support

Monitoring & Uptime: Monitor the health and connectivity of core network and server equipment (routers, switches, firewalls) to maximize uptime.

Incident Coordination: Assist HQ and regional IT teams in identifying root causes of downtime and reporting critical incidents.

5. Corporate Systems & Digitalization

ITSM Management: Manage daily IT Service Management (ITSM) cases, coordinate with HQ/vendors to resolve system bugs.

Integration Support: Facilitate regional logistics connectivity by supporting EDI and API integrations.

Process Automation: Partner with business departments to map out regional workflows and assist in driving digitalization and automation projects.

IT Documentation: Build and maintain standard operating procedures (SOPs) and technical knowledge-base articles for regional IT reference.

6. Ad-hoc Projects

Take ownership of special assignments, new technology initiatives, or cross-functional projects as assigned by Management.

Who We’re Looking For

Degree in Information Technology, Computer Science, or a related field.

At least 3 years of relevant experience in IT technical support or systems administration.

Proficient in Microsoft 365 application.

Strong troubleshooting skills with a proven ability to research and resource solutions independently.

Basic understanding of networks, servers, and system integrations (EDI/API is a plus).

Highly responsible, organised, and capable of working effectively in a team environment.

Strong prioritisation and problem-solving skills under pressure.

Clear communication skills with a service-oriented, user-first mindset.

Professional resilience and a strong growth mindset.

Highly collaborative with a strong sense of mutual trust and respect when working within a diverse, regional office environment.

Able and willing to provide standby or active support for critical system downtime after-office hours when required.

Proactive mindset with strong root-cause analysis skills, capable of managing regional IT workflows with minimal daily supervision.

Prior experience or basic operational knowledge within a shipping line, maritime, or logistics business environment preferred.