We are a growing co-living operator in Singapore, providing fully furnished accommodation for working professionals and students across multiple residential properties.

As our portfolio continues to expand, we are looking for an experienced and proactive Senior Co-Living Operations Executive to oversee day-to-day operations and help drive operational excellence across the business.

This role is ideal for someone who enjoys solving problems, coordinating multiple stakeholders, improving operational systems, and taking ownership of outcomes.

Job Summary

The Senior Co-Living Operations Executive will be responsible for overseeing daily operations across the Company's co-living portfolio, ensuring a high standard of service, operational efficiency, and resident experience.

This role covers maintenance coordination, contractor management, cleaning operations, quality control, resident support, move-in and move-out coordination, inspections, operational reporting, and process improvement.

This is not an administrative support role. We are looking for someone who takes ownership, follows through on outstanding matters, proactively communicates updates, and ensures issues are properly resolved without requiring constant supervision.

The successful candidate will play a key role in building systems, improving operational standards, and supporting the continued growth of the business.

Key Responsibilities

Co-Living Operations

Oversee day-to-day operations across multiple residential properties

Ensure operational standards are consistently maintained

Conduct periodic property inspections

Monitor room readiness and overall property conditions

Identify operational issues and implement corrective actions

Maintain a high standard of resident experience across the portfolio

Repairs & Maintenance

Manage repair and maintenance requests

Coordinate contractors and service providers

Obtain quotations and arrange repair works

Monitor work progress and ensure timely completion

Follow up on outstanding maintenance matters

Ensure stakeholders are updated on repair progress and completion

Maintain maintenance trackers and operational records

Cleaning Operations & Quality Control

Coordinate turnover cleaning and routine housekeeping operations across the portfolio

Supervise cleaners and monitor work performance

Conduct random spot checks on completed cleaning works

Inspect rooms and common areas to ensure company standards are met

Review cleaning reports and supporting photographs

Arrange re-cleaning where required

Monitor cleaner attendance, punctuality, and work quality

Ensure rooms are properly prepared before resident move-ins

Manage cleaning supplies, equipment, and operational consumables

Move-In & Move-Out Coordination

Coordinate resident move-ins and move-outs

Arrange room inspections and handovers

Coordinate cleaning, repairs, and room preparation works

Ensure rooms are ready before scheduled move-ins

Maintain move-in and move-out schedules

Ensure smooth onboarding and exit processes

Resident Support

Handle resident operational enquiries and escalations

Follow up on resident requests, feedback, and complaints

Coordinate solutions with contractors and service providers

Ensure issues are properly tracked and resolved

Maintain positive resident relationships and service standards

Operations Reporting & Process Improvement

Maintain maintenance, occupancy, and operations trackers

Prepare daily operations updates and weekly summaries

Monitor outstanding matters and follow up proactively

Escalate significant operational issues where necessary

Assist in developing and improving operational SOPs

Identify recurring issues and recommend long-term solutions

Support operational scalability as the business continues to grow

Requirements

Minimum 5 years of relevant operations experience

Experience in co-living, hospitality, serviced apartments, student accommodation, hotel operations, facilities management, property operations, or related industries preferred

Strong organizational and coordination skills

Excellent follow-up and communication abilities

Experience managing contractors, cleaners, and service providers

Proven ability to manage multiple priorities simultaneously

Strong problem-solving and decision-making skills

Comfortable working independently with minimal supervision

Proficient in Google Workspace, spreadsheets, and digital communication tools

What We Look For

We are looking for someone who:

Takes ownership of responsibilities and outcomes

Proactively follows up on outstanding matters

Naturally keeps stakeholders informed without being reminded

Is systematic, organized, and detail-oriented

Can manage multiple operational matters simultaneously

Is resourceful and solution-oriented

Maintains high standards of service and professionalism

Thrives in a fast-paced and growing environment

Salary & Benefits

Fixed monthly salary: S$4,500 – S$5,000

Annual Wage Supplement (AWS)

Discretionary performance bonus

Annual leave and statutory benefits

Opportunity to grow with a fast-growing co-living business

Direct exposure to operations management, process improvement, and business growth

Working Hours

Monday – Friday: 9:00am – 6:00pm

The role may require occasional site visits, inspections, contractor coordination, move-ins, move-outs, or operational support outside normal office hours when required.

If you enjoy taking ownership, solving operational challenges, building systems, and ensuring things get done properly, we would love to hear from you.