About us
What you'll do
The day-to-day
What you'll need
What will help you on the job
EEO Statement

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

• Designs and providestechnical guidance for internal personnel analyzing and troubleshooting unscheduled maintenance on Viasat IFC system.
• Communicate withAviationOperations Managers, Quality Assurance, Materialsmanagement,and contract maintenance asrequiredto support the repair and maintenance process.
• Participate with technical teams to diagnose,troubleshoot,and repair any discrepancies related to the terminalsin accordance withapproved technical data.
• Analyze system reliability anddeterminea course of action based on those findings.
• Provide remoteassistanceto support diagnostic checks on Viasat IFEC equipment installed on mobilityoperationscustomer vehicles.
• Coordinate new softwarerollout, testing and implementation to minimize impact to reliability.
• Review’sterminal historical data and issues action plans asrequiredbased on data trends and team analysis. 
• Generate metrics from historic analysis provided bymaintenancecontrol team.
• Utilize Splunk todeterminepredictive failures and trend common failures to provide recommendations to development engineering
• Retrieve and analyze log files in aLinuxenvironment.
• Own User Interface software improvements and providerecommendationto engineering for corrective action.
• Manage over the air terminal software roll-out and coordination with internal and external engineering.
• Own all single terminal investigations
• Manage operations repeat and chronic programs
• Provide source data for technical training department
• Perform other tasks as assigned by the Manager,Customer Support Center (CSC)
• 5+ years’ experience in troubleshooting and triage of technical issues in a fast pacedenvironment, to support customers.
• 5+ years’ experience in Network Operations and Product Support
• 3+years analyzing and trending operational data to gainefficiencies
• 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.
• 3+ years working in a Linux networking environment with log analysis
• Proven Ability toprovide on thejob training related to Linux, Satcom and troubleshooting mobility terminals.
• Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
• Ability toassistcustomers with complex troubleshooting without instruction, using sound judgment to obtain results.
• Ability to travel domestically and internationally up to10% of the time.
• A problem-solving mindset and a proactive approach to diagnosing technical issues.
• Curiosity and a willingness to learn new tools, technologies, and systems—especially in the aviation and satcom domains.
• The ability to stay calm under pressure and prioritize effectively in a fast-moving environment.
• Clear communication skills, especially when working across functions, shifts, and regions.
• A collaborative attitude that contributes to a positive and inclusive team culture.
• Experience/knowledge of Splunk
• Bachelor’s degree in a related technical discipline
• Experience in the Airline/Commercialor Businessaviation industry with knowledge of the regulatory environment.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.