The Retail Manager will be responsible for leading and driving end-to-end retail operations, sales performance, and team capability across all stores. The incumbent will play a critical role in delivering strong commercial results, ensuring operational excellence, and building a high-performing retail organization.

Responsibilities

1. Retail Store Operations

Lead and oversee daily retail operations to ensure consistent execution of operational and brand standards.

Monitor inventory levels, stock movement, and replenishment to prevent stock loss, shortages, or overstocking.

Ensure full compliance with company policies, SOPs, and visual merchandising guidelines.

Implement and monitor loss prevention measures, including regular stock and operational audits.

2. Sales Strategy and Target Achievement

Set, track, and drive store-level sales targets to consistently meet or exceed business goals.

Conduct monthly sales performance reviews to identify trends, risks, and growth opportunities.

Develop and execute strategic initiatives to improve sales productivity and profitability.

Partner with District Managers to create and follow through on turnaround plans for underperforming stores.

3. New Store Openings

Lead the planning and execution of new store openings to ensure timely and successful launches.

Coordinate manpower deployment, store setup, merchandising, and operational readiness.

Work closely with cross-functional teams to deliver smooth store openings aligned with brand standards.

4. Leadership and Team Development

Lead, coach, and inspire District Managers and Store Managers to build a strong, results-driven retail team.

Oversee manpower planning, recruitment, scheduling, and performance management.

Identify capability gaps and drive structured training programs to strengthen product knowledge, service standards, and selling skills.

Develop succession plans to ensure leadership continuity and long-term talent sustainability.

Partner closely with the HR Department to drive talent development initiatives, workforce planning, and leadership pipeline growth.

5. Operational Efficiency and Cost Management

Manage store budgets, sales targets, expenses, and overall store profitability.

Monitor operational costs and implement initiatives to improve cost efficiency.

Address operational and people-related issues promptly to maintain business continuity.

6. Cross Department Collaboration and Communication

Partner closely with Marketing, Merchandising, Finance, and HR to support seamless retail execution.

Act as a key communication bridge between Head Office and the retail network.

Requirements

Highly driven, results-oriented, and passionate about delivering strong sales and operational performance.

Proven experience in retail operations management, preferably within fashion, sportswear, or lifestyle retail.

Strong leadership capability with experience managing multi-store teams and senior retail leaders.

Solid analytical skills with the ability to translate data into actionable strategies.

Hands-on problem solver with a proactive and pragmatic mindset.

Excellent communication and stakeholder management skills.

Proficient in retail systems, sales reporting, and data analytics tools.

Willingness to travel extensively across store locations.

Bachelor’s degree in Business Administration, Retail Management, or a related discipline is preferred.