Kualifikasi pekerjaan:

Samsonite Indonesia sedang membuka lowongan untuk posisi Penuh waktu Retail Customer Service di Kembangan Sel., Daerah Khusus Ibukota Jakarta. Lamar sekarang untuk menjadi bagian dari tim kami.

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Customer Service at PT Samsonite Indonesia, placement at Samsonite Lippo Mall Puri

"The position holder should provide excellent customer service with a balance between company policy and customer benefit"

Responsiblities:

Professionally handle the incoming requests from customer and ensure that the customer complaints are resolved both promptly and thoroughly.

Provide quality service

Record all product that need to be serviced and inform customer once it done

Update status daily service report

Coordinate with vendors in relation with product repair

Handle issues in the best interest of both company and customer

Responsible for generating report as related to customer service daily activities

Prepare & managing reports subject to free spare part/free product as well as guarantee and claim

Maintaining spare part stock

Stock & grouping spare part

Willing to work six days in a week & one day off in a week.

Requirements:

Min. Diploma degree at any field

Excellent in English, both written and verbal.

Proficient in Excel

Customer oriented

Good planning and organizing capability and work on priority and systematic approach

Sensitive to timeline and deliverables