Job Summary

Deliver exceptional guest service by managing daily outlet operations, leading and training staff, maintaining cleanliness and inventory, and ensuring compliance with company policies to enhance customer satisfaction and operational efficiency.

Responsibilities

Engage professionally with guests, colleagues, and other departments to foster positive interactions and seamless service delivery

Recommend and upsell specialty products to guests to increase sales and enhance guest experience

Manage ordering, inventory, stationery, and stock control for daily outlet operations to ensure availability and reduce waste

Inspect tables, glassware, and service stations for cleanliness, damage, and equipment functionality to maintain high hygiene standards

Present bills and process guest payments accurately using the Food & Beverage Operational System (POS)

Train outlet staff on service standards, product knowledge, and operational procedures to maintain consistent quality

Ensure the service team complies with company policies and procedures to uphold operational standards

Address and resolve customer complaints and feedback promptly to maintain guest satisfaction

Complete handover, closing, and opening procedures for each shift to ensure smooth transitions

Maintain outlet cleanliness throughout operating hours to provide a welcoming environment

Maintain thorough knowledge of menu items and presentation standards for food and drinks to support staff and guests

Perform additional duties as assigned by the reporting manager and Operations Director to support outlet operations

Required competencies and certifications

Prior experience in Food & Beverage to effectively manage outlet operations and guest service

Ability to operate Food & Beverage Operational System (POS) to process guest transactions accurately

Capability to work flexible shifts including weekends, holidays, and overtime as required for operational coverage

Preferred competencies and qualifications

Interest in service to deliver attentive and guest-focused experiences

Proactive approach to anticipate and address operational needs and guest requests

Strong time and task management skills to prioritize duties and meet operational demands

Attention to detail and leadership ability to guide and motivate the service team

Other Information

5 days work week

Attractive benefits including medical coverage, meal allowance, and laundry reimbursements

Please send your resume to car•••@paul-singapore.com to apply

Please note we do not have quota for work passes.