Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness and Wellness Centres. SHG operates in 88 venues in 26 countries, with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

Located atop of Capital Tower, SUSHISAMBA Singapore brings its unique blend of Japanese, Brazilian, and Peruvian culture, and cuisine to Singapore. The venue features a stunningly designed bar, breathtaking panoramic 360-degree views overlooking the cityscape and sea views. including Samba Room - High Energy Lounge.

We are looking for a Hostess/ Senior Hostess who is responsible for welcoming guests, managing first impressions, and ensuring a positive guest experience from the initial point of contact of the SUSHISAMBA experience.

Principal Accountabilities

Greets guests, escorts them to tables, and provides menus

Manage waiting list as per brand guidelines

Offer appropriate seating arrangements

Receive and record customers dining reservations

Ensure all orders are filled in a timely and accurate manner

Maintain clean and organized tables and work area

Observe proper grooming and personal hygiene at all times

Assist service crews when needed

Manage event related work including setting up tables of the restaurant

Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations

Handles guest problems and complaints

Attend all regular departmental briefings and contribute to an open communication within the assigned team

Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

Interacts with customers and shows willingness to serve them with a pleasant attitude

Communicate professionally

Knowledge, Skills, and Experience

Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to

Good communications and interpersonal skills

Experience in Seven Rooms is an added advantage.

Cooperative and self-giving team player

Ability and willingness to perform under stress

A willingness to go the extra mile in ensuring guests' needs are met

A huge passion for customer service and hospitality