About the role
The Reservations Agent is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

What you will do

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.

Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.

Handle guest complaints in accordance with Four Seasons policy.

Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

Run appropriate reports, checking for special requests, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.

Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

What you bring

Previous experience from a Reservations Agent of a 5* hotel or Front Office experience.

Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.​

Excellent communication and organization skills; reading, writing, and oral proficiency in the English and Russian language. Knowledge of other foreign languages is a plus.

Guest centricity and understanding the importance of guest’s preferences.

Ability to work under pressure in a fast-paced environment.

Flexible schedule with the ability to work all types of shifts, week-ends and holiday.

​Strong computer skills, including a knowledge of Opera.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package.

Excellent Training and Development opportunities.

Employee Discount for stays at any Four Seasons worldwide.

Complimentary Dry Cleaning for Employee Uniforms.

Complimentary Employee Meals.

Permanent employment.

Only short-listed applicants will be notified.