Job Description & Responsibilities:

Ensure all cleaning operations strictly follow company Standard Operating Procedures (SOPs) and industry standards

Conduct routine and random site inspections to assess cleanliness, hygiene standards, and staff performance

Maintain comprehensive records of inspection results, issues identified, and actions taken

Report service gaps and operational issues promptly to the Resident Manager and Operations Team

Collaborate with the Operations Team to implement corrective and preventive actions (CAPA)

Identify recurring issues and support continuous process improvements to enhance cleaning quality

Assist in reviewing and updating SOPs as needed

Provide on-the-ground support during audits or client site visits

Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met

Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards

Investigate and document customer complaints, determine root causes, and recommend resolutions

Track and analyze trends in inspection data to propose improvements and reduce non-conformance rates

Ensure availability and proper use of cleaning materials and equipment as per standards

Support the evaluation and implementation of new cleaning tools, products, or technologies

Foster a culture of accountability and excellence in cleaning performance across all teams

Job Requirements:

Minimum Diploma holder; Fresh graduates are welcome to apply

Strong observational, reporting, and analytical skills

Bilingual preferred (spoken and written) to effectively communicate with diverse teams

Proficient in Microsoft Excel, Word, and PowerPoint

Strong interpersonal skills with the ability to work independently and as part of a team

Detail-oriented with a proactive approach to problem-solving