Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

SUMMARY OF ESSENTIAL FUNCTIONS 

·       Support Project Management teams in management and successful delivery of assigned projects.

·       Act as an advocate for both Catalent and the client.

·       Manage client communication via email and as needed, other channels (e.g., teleconferences).

·       Promote continuous improvement in all aspects of the role.

·       Demonstrate professionalism and customer service excellence when working with internal and external clients.

·       Exercise independent judgment and analytical skills to fulfil the responsibilities of this position.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES

 ·       Under direction from PM team co-ordinate projects from award stage to completion ensuring correct planning timelines are generated, monitored and tracked to ensure successful adherence and completion 

·       Attend and produce minutes and actions for internal client meetings/teleconferences/client visits and Audits to support PM team and understand full scope requirements to generate all required project documentation 

·       Receive, monitor and manage client supplied label text/Randomizations, drug, components and materials and ensure delivery to internal functions as required

 ·       Generate required documentation and liaise with depot group for 3rd party depot set up 

·       Manage inventory reporting and monitor and track client inventory in line with project requirements

·       Set up clients on fusion suite as required, provide ongoing support for client use and password management

 ·       Collect KPI data and supply to PM team 

·       Supply relevant information and produce project forecasts to PM team to support S&OP and client management 

·       Set up returns phase of projects, generate manage and monitor IDR’s and destruction process ensuring invoicing completed 

·       Collect KPI data and supply to PM team 

·       Assist with departmental training and completion of training documentation 

·       Investigate and propose solutions for disputed invoices and effectively manage invoice queries to ensure timely resolution and payment 

·       When acting as part of a PM team, provide information to Project Manager on specific project requirements, may act as an onsite liaison for remote to site Project Management and deputise on specific tasks in the Project Manager’s absence 

·       Will become proficient with JDE and will perform all project set up entries and tracking as needed, and may also be responsible for marking financial milestones under the guidance of PM 

·       Assist in the preparation and regular review of Standing Operating Procedures relating to own areas of responsibility 

·       Will become proficient in Workfront and comply with all delegated tasks 

·       Any other duties which may properly be assigned to this post 

·       May be requested to perform any role/level within the CSE team if trained to do so

 POSITION REQUIREMENTS

Education and Experience: 

·       Bachelor’s degree in a relevant field, or equivalent practical experience

·       1 to 2 years’ experience in a customer service or business‑related role preferred

·       Professional Project Management Qualification preferred

 Knowledge/Skill Requirements: 

·      Good working knowledge of IT systems.

·     Strong time management and organisational skills, with the ability to manage multiple tasks while delivering a high level of customer service.

·     Excellent written and verbal communication skills.

·     Proven ability to work effectively as part of a team, with a right‑first‑time mindset to ensure commitments are met on time.

·     Demonstrates professionalism, including a strong work ethic, positive attitude, and experience engaging with external clients.